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johnharris1
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Poor phone signal

Wifes had a Sony Experia since March, it basically doesn't work in the house, no signal, is there anything that can be done? 3 Other iphones work ok.

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Re: Poor phone signal

Hi johnharris1

 

I'm sorry to hear about your issues with signal on your Sony handset. If other handsets are getting signal on the Virgin Mobile network then it may be an issue with the handset itself. 

 

Do you notice any error messages coming up on the handset? Does it pick up any signal away from your house?

 

Hope to hear from you soon.

Dave

 

 

 

 


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johnharris1
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Re: Poor phone signal

It isn't very good, one day last week on leaving work, no signal at all. Doesn't work at all in the house.

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johnharris1
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Re: Poor phone signal

Emergency calls only, mostly.
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Re: Poor phone signal

Hi johnharris1

 

Whilst we do our best to provide the best coverage we can, we can't always guarantee indoor coverage as this can vary depending on the building and the area. Do you find signal improves away from the home area or is it the same?

 

Regards

Dave


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