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Simox88
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Poor Service

Ive cracked my phone screen internally 

Repair not covered so will have to pay myself 

Ive called customer services and asked for the bill to be added to my virgin Media account and was told this was fine by a number or team members on the phone 

Its been a month now with no mobile 

Despite numerous phone calls and my mobile being sent back twice not repaired to me im very disappointed 

 

Reason for no repair was they couldn't get ahold of me to make payment with my card 

But i was told buy a number of virgin mobile staff that the repair cost could be added to my media account 

 

No letters,telephone calls 

Only emails stating that the phone's on the way but not fixed 

 

On the plus side ive been given a discount on my bill for a phone that  i cant use...

 

Long winded rant but for something that should take upto 4 days to do its been over a month now 

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Forum Team (Retired) Mat_H
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Re: Poor Service

Hi Simox88,


Welcome to the forums Smiley Happy

 

I'm really sorry that you've had so much trouble with getting the repair processed. Can you let me know what the last conversation you had with our team regarding the phone was? 

 

I want to know what we need to next to get this fixed. Let me know as soon as you can.


Thanks,

Mat

 


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Forum Team (Retired) Mat_H
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Re: Poor Service

Hi Simox88,

 

How are you getting on with the repair process?

 

Please let me know if there's anything that you need from me.


Thanks,

Mat


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