My 24 month VIP all unlimited contract terminated on the 9th May & I wanted to continue with the sim only VIP tariff but when I log into my account I'm only given the choice of 4 sim only tariffs which don't include the VIP tariff.
My wife's on the Essential tariff & she has the choice of a whole page-load of tariffs including the VIP sim only.
Not a very good way to treat an existing VIP tariff customer !!
Thank you for your post. Sorry to hear that you are only being offered a choice of 4 SIM only tariffs. I can certainly understand your frustration with the choices.
I am not able to access mobile accounts via the Community Forum, but I would suggest contacting Virgin Mobile direct on 789 or 0345 6000 789, so that one of my colleagues can check into this further for you and possibly offer you a better option.
Let us know how you get on.
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