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Please help

I am having  this frequent problem with your mobile services ,where I am not able to send or receive any calls ,
Today I was without service  at all,   and I couldnt call 789 hence keep getting this message : not registered on network , same problem happens with my husband  and Son , both using  virgin mobile . husband really annoyed because this is not the first time this fault happened , we had 3 or 4 times before, which caused real loss of earrings  as most of his work depend on phone , We did all the steps mentioned in your website about taking battery and semi cards off , checking also the service strength in our area EX151PB , but nothing seems  to work ,  Please can you advise how can we rectify this fault before we switch to another provider .
Update : 2nd day no service at all , have tried many different ways ,No success !!
Thank you 


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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Re: Please help

Hi Amal1,


Many thanks for coming by and posting, 


just to keep things all in one place, I've replied to your same question here in another thread.


Please click here to visit.


Thank you.



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