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larrame
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Playstore App not working

Hi I have a samsung galaxy S111 mini and i am unable to open my playstore app, the icon is there but it will not open...and i am now unable to download anything...can you help?

 

 

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Lee_B
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Message 2 of 5
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Re: Playstore App not working

You can try
Go to Settings.
Tap Applications manager / or Applications
Tap the GOOGLE PLAY STORE
Tap Clear cache button then tap OK button to confirm clearing the applications cache.
Tap Clear data button then tap OK button to confirm clearing the applications data.
Tap Home button to return to the main screen
go to to the applications page and load the Google play store app again

it may reset the application back to default however this may resolve the issue
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Virgin Mobile Staff , However, All opinions are my own

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larrame
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Message 3 of 5
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Re: Playstore App not working

Hi thanks for your help, but the play store app is not showing in my application manager it shows up in my applications.
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Lee_B
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Message 4 of 5
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Re: Playstore App not working

try, going to the application screen, (where al lthe apps are )
hold your finger on the app and does it say "info" at the top?
if it does, drag the icon , to info , and u can clear the cache from there

OR
have u got an option in the application part of "downloaded / all etc?


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Virgin Mobile Staff , However, All opinions are my own

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larrame
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Message 5 of 5
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Re: Playstore App not working

Hi Lee_B, Thanks for trying to help with this issue, I got it working yesterday, but I had to back up my phone and then complete a factory reset, which was a bit of a pain but worth it in the end as it is all up and running again.  Thanks once again

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