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foldhazi
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Placed online order,heard nothing

I placed order for a pay monthly phones,with a tablet,get 2 e-mail from the Virgin,but waiting for 2 weeks ago.Terrible!And terrible customer service.Placed order 2 weeks ago,just 2 e-mail.That s all.

Thank you Virgin Mobile!

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Forum Team (Retired) Mat_H
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Re: Placed online order,heard nothing

Hi Foldhazi,

 

Welcome to the mobile forum Smiley Happy

 

I'm really sorry that you've heard nothing from us after ordering the phone. Our team want to get to the bottom of this for you.

 

Please give us a call on 789 or 0345 6000 789 and we'll get on the case.

 

Let me know how you get on with this.

 

Thanks,

Mat

 

 


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foldhazi
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Re: Placed online order,heard nothing

hi.we still waiting for the order.still heard nothing....I m dont understand this.2 weeks gone.This is the joke.Really.
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Forum Team (Retired) Mat_H
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Re: Placed online order,heard nothing

Have you given us a call regarding this foldhazi?


The team will be able to find out exactly what's happened.


Let me know as soon as you can.


Thanks,

Mat


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