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Terri1958
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Picture texts

I'm being charged 40p sometimes when I send texts. Shows as on my bill as ' picture message' when I haven't sent any pictures? What am I doing wrong?

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Forum Team (Retired) Mat_H
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Re: Picture texts

Hi Terri1958,

 

Welcome to the forums Smiley Happy

 

I'm really sorry you're having some issues with MMS messages. I'll get this cleared up for you Smiley Happy

 

If your message count exceeds 160 characters, the message will be sent as a multimedia message. You'll then be charged for this as a picture message.


What phone are you unsing currently?

 

Let me know as soon as you can.


Thanks,


Mat


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Forum Team (Retired) Mat_H
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Message 2 of 10
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Re: Picture texts

Hi Terri1958,

 

Welcome to the forums Smiley Happy

 

I'm really sorry you're having some issues with MMS messages. I'll get this cleared up for you Smiley Happy

 

If your message count exceeds 160 characters, the message will be sent as a multimedia message. You'll then be charged for this as a picture message.


What phone are you unsing currently?

 

Let me know as soon as you can.


Thanks,


Mat


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Terri1958
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Re: Picture texts

Thanks for that, I hav sent few long texts. My phone is a samsung Galaxy young but only recently started using it.

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Forum Team (Retired) Mat_H
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Re: Picture texts

Thanks for coming back to me Terri1958,

 

When you type a text message, do you see any numbers on the right hand side? An example would be 112/160. Which shows the character limit.

 

Let me know Smiley Happy

 

Thanks,

 

Mat


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defected_sound
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Message 5 of 10
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Re: Picture texts

This happened to me today, I find I have been charged 40p for the message when I thought I sent it as a normal text message.

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defected_sound
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Message 6 of 10
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Re: Picture texts

And it was not above 160 characters.
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Hebble
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Message 7 of 10
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Re: Picture texts

Just be careful when you put smiley faces in some of them are emoji and they increase your character counts very quickly.
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Terri1958
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Re: Picture texts

I've seen as I'm texting 138/1 and the 138 going down as I type so I'm assuming now that when the 138 gets to zero then it's not standard text send becomes a multimedia message?

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Forum Team (Retired) Mat_H
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Re: Picture texts

You're spot on there Terri1958 Smiley Happy

 

When the character count reaches 0, the sms will convert to MMS.


Let me know if you have any other queries.


Thanks,


Mat


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cje85
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Message 10 of 10
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Re: Picture texts

If you use Google Hangouts (the default Android messaging app) instead of Samsung's own app, you should be able to stop it from converting long texts in to MMS. 

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