Hi, I received a video/picture message from a friend. I clicked the link to come to a page that tells me to enter phone number and SMS code. I entered all details correctly even trying 07, 447 and +447. However, it says my details are Invalid. Why am I unable to log in?
Sounds like picture messaging may not be enabled for you.
Here is a link to our setup page. Select your handset and follow the steps. You will then need to send yourself a picture message to activate this service. Future picture messages will then come through normally.
If you get any issues just give our mobile team a call on 789 or alternatively on 0345 6000 789.