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Snootyooty
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Phoned to change SIM from a micro to Nano but got the password wrong and could not have a second chance!

i telephoned to change my SIM only from Micro to a Nano. 

The account is in my Husbands name and he is away although it is my phone.

i gave the password and it was wrong so I realized and the chap said I did not get a second go.

is there any way that Virgin could send me a new Nano Sim?

 

Regards,

 

 

sharon

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Forum Team (Retired) Mat_H
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Re: Phoned to change SIM from a micro to Nano but got the password wrong and could not have a sec...

Hi Sharon,


Thanks for posting Smiley Happy

 

Sorry to hear you had some dificulty ordering the new sim. You would need to pass DPA over the phone before processing the order. I'd advise to speak to your husband to see if he can call or provide you with the password.


Let me know how you get on with this.

 

Thanks,

Mat


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Re: Phoned to change SIM from a micro to Nano but got the password wrong and could not have a sec...

Hi Sharon,

 

Did you manage to speak to your husband regarding this?

 

Please let me know if you need anything at all.

 

Thanks,


Mat
 


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Message 2 of 5
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Re: Phoned to change SIM from a micro to Nano but got the password wrong and could not have a sec...

Hi Sharon,


Thanks for posting Smiley Happy

 

Sorry to hear you had some dificulty ordering the new sim. You would need to pass DPA over the phone before processing the order. I'd advise to speak to your husband to see if he can call or provide you with the password.


Let me know how you get on with this.

 

Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: Phoned to change SIM from a micro to Nano but got the password wrong and could not have a sec...

Hi Sharon,

 

Did you manage to speak to your husband regarding this?

 

Please let me know if you need anything at all.

 

Thanks,


Mat
 


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Snootyooty
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Re: Phoned to change SIM from a micro to Nano but got the password wrong and could not have a sec...

Hi Mat,

 

Thank you for your advice.

I managed to get it sorted and my new Nano SIM arrived this morning.

 

Kind Regards,

 

 

Sharon

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Re: Phoned to change SIM from a micro to Nano but got the password wrong and could not have a sec...

Thanks for your reply Sharon Smiley Happy 

 

 

It's great to hear that your new Nano sim arrived today! Please let me know if you need anything at all.

 

Thanks,

Mat


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