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Pippa1217
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Phone won't send text messages

I have recently got a new phone (Bush E2X) until Friday I was sending text messages regularly with no problem. When replying to a messages I keep getting a notification with a red exclamation mark, telling me that the message hasn't been sent, and providing a resend option. I've made attempts to resend, which have all failed. I am able to send shorter messages but cannot respond with longer messages. I have unlimited texts so that shouldn't be a problem, I have deleted messages and threads, rebooted the phone, restarted the phone, put it onto safe mode, put it on and off airplane mode and have also tried a new APN. So far none of these have worked. Would appreciate any help or advice please.

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Chris_P
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Re: Phone won't send text messages

Please add myself and a friend of mine each experiencing this same problem since Friday on Virgin mobile. One old Motorola phone, one much newer Samsung.

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Chris_P
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Re: Phone won't send text messages

Assuming th actual fault is that text messages longer than one standard text length can't be sent, please add myself and a friend of mine each experiencing this same problem since Friday on Virgin mobile. One old Motorola phone, one much newer Samsung.

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Pippa1217
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Re: Phone won't send text messages

I rang virgin mobile this morning they gave me a different APN number to put in though that didn't work. I factory reset my phone and that didn't work either however, I went to send a text more than one message long this evening and magically the problem seems to be rectified. Hope yours is sorted soon.

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Forum Team
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Re: Phone won't send text messages

Hi Pippa1217 & Chris_P,

 

Welcome to the Community Forum, thanks for your post. I'm sorry that you have had problems sending text messages over 160 characters. There was a network issue that has now been resolved--thanks for letting us know that this is working for you now.

Chris_P, please let us know if you are still having this problem.

 

Kind regards,

 


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