Menu
Reply
  • 2
  • 0
  • 0
Terrywallis
Joining in
651 Views
Message 1 of 9
Flag for a moderator

Phone repair tracking

Trying to track my phone repair, logged into "My Account" but cannot find "Your Phone" tab to click on. Any help most appreciated!🤔

Tags (2)
0 Kudos
Reply
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
626 Views
Message 2 of 9
Flag for a moderator

Re: Phone repair tracking

Hi Terrywallis,


Welcome to the forums Smiley Happy


You should be able to see this in the Plans and Device Tab. Can you see this in there? Let me know if you need anything at all.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
614 Views
Message 3 of 9
Flag for a moderator

Re: Phone repair tracking

How are you getting on with this Terrywallis?


Let me know if you need me Smiley Happy

 

Thanks,


Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 2
  • 0
  • 0
Terrywallis
Joining in
610 Views
Message 4 of 9
Flag for a moderator

Re: Phone repair tracking

Hi Mat, Clicked on "Plan and Device", then on "Need help with your mobile phone?". Just got general support page, nothing specific to my phone repair.

Then clicked on "Phone Repairs". Just got "Oops somethings gone wrong, try again in a few moments". Been like this for past two days!

Still must be missing something!!!!!

Regards Terry

0 Kudos
Reply
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
591 Views
Message 5 of 9
Flag for a moderator

Re: Phone repair tracking

Sorry about this Terry!

 

So we can give you an update, please give us a call on 789 or 0345 6000 789. The team will give you al lthe latest info on the fault.


Thanks,

Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 5
  • 0
  • 1
tonywales
Tuning in
570 Views
Message 6 of 9
Flag for a moderator

Re: Phone repair tracking

Always try the phone numbers 789 or land line numbers. This site has got to be the worst one ever devised, and not worth wasting time with.

I have been without my mobile for over 4 weeks, and I don't know where it is even though I have a tracking number.  RUBBISH.

  • 32
  • 0
  • 2
jimmyringo
On our wavelength
555 Views
Message 7 of 9
Flag for a moderator

Re: Phone repair tracking

Been trying to track my phone repair too Tony."Oops,somethings gone wrong" is all i get.Been like that for 13 days now!!.Tried Online Chat but only get "All of our agents are currently busy. Please try again later."
For a telecommunications company,Virgins communication is a disgrace.
0 Kudos
Reply
  • 6.86K
  • 218
  • 511
Forum Team
Forum Team
513 Views
Message 8 of 9
Flag for a moderator

Re: Phone repair tracking

Hi tonywales,

 

I'm sorry that you had such a difficult time getting updates on the repair of your mobile. Apologies as well for the delay in getting back to you.

 

I have checked this for you and can see that the mobile has now been repaired and has been sent back to you.

 

Please let us know if you have any further problems with this.

 

Kind regards,


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 6.86K
  • 218
  • 511
Forum Team
Forum Team
511 Views
Message 9 of 9
Flag for a moderator

Re: Phone repair tracking

Hi jimmyringo,

 

I have responded to your original post about this here: Mobile Repair Tracking.

 

Thanks,


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply