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sean87h
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Phone repair issue

Hi, my phone is currently being repaired at the moment and when i logged into my account there was a note saying "Device is OOW" does anybody know what this means or has been thrugh this process before? also the live chat application i have tried over and over and it always says agents are busy try again later, is this normal that i can never get through. 

 

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Forum Team
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Re: Phone repair issue

Hi sean87h

Welcome to the community Smiley Happy

I'm sorry to hear about the issues with your handset.

If the device is out of warranty, this could be because of the time that has lapsed since you purchased the phone (how old is it?) or that the phone's warranty has become void due to physical or liquid damage to the device.

Have you been able to get some assistance with this since posting your message?

Also, could you let me know where you saw this message on your online account?

Many thanks

Mark Y
Forum Team

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