Menu
Reply
  • 2
  • 0
  • 0
al69150
Joining in
456 Views
Message 1 of 7
Flag for a moderator

Phone problem abroad

Hi in Austria on holiday have got roaming set on but can only receive calls and texts but not make calls or text out.
My account shows roaming on so guess it must be a phone setting issue.?
Any advice for a non techy person.
Thanks
0 Kudos
Reply
  • 3.82K
  • 899
  • 1.7K
Superuser
Superuser
431 Views
Message 2 of 7
Flag for a moderator

Re: Phone problem abroad

Hi al69150,

 

it sounds like you could have international call barring active in your account.

 Log in to your account > click on  the "Plan and device" tab.

Go to "Manage my services" > you have already said that Roaming is on. Check that "International call barring" is set to OFF

If it's not, change it. Allow time for your account to update then reboot your phone by turning it off & on again.

 

Hopefully this will solve your problem with making calls / texts.

 

If you want to use mobile data whilst abroad (purchase an EU Travel Pass). Your phone may have a switch for data roaming on the handset.
Possibly: 
Settings > More Networks > Mobile Networks > Data Roaming.

 
If you are still unable to use your phone and need to contact Virgin for help from another phone. Their UK support line number is: +447953 967 967

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

0 Kudos
Reply
  • 2
  • 0
  • 0
al69150
Joining in
399 Views
Message 3 of 7
Flag for a moderator

Re: Phone problem abroad

Hi, turning the International Call Barring off solved the problem - thank you very much!

0 Kudos
Reply
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
370 Views
Message 4 of 7
Flag for a moderator

Re: Phone problem abroad

Glad to see you got this sorted al69150 Smiley Happy

Please let me know if you need anything at all.

Thanks,
Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 7
  • 0
  • 0
thebrickdog
Tuning in
182 Views
Message 5 of 7
Flag for a moderator

Re: Phone problem abroad

Yep, tried all of this originally, but thanks for trying.
0 Kudos
Reply
  • 7
  • 0
  • 0
thebrickdog
Tuning in
178 Views
Message 6 of 7
Flag for a moderator

Re: Phone problem abroad

Already tried all this originally.
Thank you for replying though.
0 Kudos
Reply
  • 134
  • 16
  • 31
Enceladus1
Superfast
172 Views
Message 7 of 7
Flag for a moderator

Re: Phone problem abroad

@thebrickdog

You have posted in an old thread. You would be best off starting a new thread for your issue, if you still have it.

0 Kudos
Reply