Hi in Austria on holiday have got roaming set on but can only receive calls and texts but not make calls or text out. My account shows roaming on so guess it must be a phone setting issue.? Any advice for a non techy person. Thanks
it sounds like you could have international call barring active in your account.
Log in to your account > click on the "Plan and device" tab.
Go to "Manage my services" > you have already said that Roaming is on. Check that "International call barring" is set to OFF
If it's not, change it. Allow time for your account to update then reboot your phone by turning it off & on again.
Hopefully this will solve your problem with making calls / texts.
If you want to use mobile data whilst abroad (purchase an EU Travel Pass). Your phone may have a switch for data roaming on the handset. Possibly: Settings > More Networks > Mobile Networks > Data Roaming.
If you are still unable to use your phone and need to contact Virgin for help from another phone. Their UK support line number is: +447953 967 967
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