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Yellowelise
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Phone not working in italy

Sorry to message here but I can't find anywhere else.
I am abroad and my mobile doesn't work. I don't know my Virgin media email or password as I have never used it and everywhere I try to get help it wants to send a txt message to my phone which I can't get!!!!!!
Please is there anyway I can get my phone working???!!
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Yellowelise
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Message 2 of 5
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Virgin mobile not working abroad

Sorry to message here but I can't find anywhere else.
I am abroad in Italy and my mobile doesn't work. I don't know my Virgin media email or password as I have never used it and everywhere I try to get help to log in it wants to send a txt message to my phone which I can't get!!!!!!
Please is there anyway I can get my phone working???!!
Kind regards
Kathryn
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Superuser
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Re: Phone not working in italy

Hi Kathryn,

I think it would be best for you if you used another phone and called to speak to someone at Virgin Mobile.

Calling from abroad - Virgin mobile UK support line is +447953 967 967

AlexKid :-)

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Forum Team (Retired) Mat_H
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Re: Virgin mobile not working abroad

Hi Kathryn,


Welcome to the forums Smiley Happy

 

I'm really sorry that you're having issues with roaming while abroad. To get this all sorted, please give us a call on  +447953967967 from any other phone and we'll get on the case.


Let me know how you get on.

Thanks,


Mat


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Forum Team (Retired) Mat_H
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Re: Virgin mobile not working abroad

Hi Kathryn,


Did you manage to get this all sorted?

 

Please let me know if you need anything from me Smiley Happy


Thanks,

Mat


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