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Jakob01
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Phone not recognising SIM

Hi,
My Sony M4 aqua is not recognising my SIM card but it's in my phone.
I turn the phone off and on and it comes back on but often will lose the SIM again in a matter of minutes
Been to a Virgin store but did not help at all.
Please help
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J0hn
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Re: Phone not recognising SIM

can you try the sim in a different virgin phone, or a different sim in your phone?
To see where the issue lies
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Forum Team
Forum Team
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Re: Phone not recognising SIM

Hi Jakob01

Welcome to the community Smiley Happy

Sorry to hear about the issues with your SIM/handset.

Did you get a chance to try J0hn's suggestion and how did you get on?

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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