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lkhere
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Phone lock password

Hope someone can help, as can't seem to get through to customer services... I've got new phone set up password for phone when you 1st switch it on but can I heck remember it now Smiley Sad

So how can you request or have password changed? Is this something Virgin can do?

I've seen video for system reboot but what actually does this wipe off your phone?

Any help would be appreciated

 

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enlli
Knows their stuff
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Message 2 of 5
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Re: Phone lock password

If this was a password to unlock the phone then Virgin cannot help as they will not have it stored anywhere.

I know that on my Samsung whatever I do to firmware the original lock stays in place.

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lkhere
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Message 3 of 5
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Re: Phone lock password

Okay so basically I can't do nothing?

anyone know if code is 4 or 6 digits and does it need to include a letter or special symbol? Been trying for full day now and nothing, at point where I have to wait 60 mins between tries and nothing working Smiley Sad

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lkhere
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Message 4 of 5
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Re: Phone lock password

So what can be done if can't remember code? as the thought of having a redundant phone for 2yrs is not really a cheery prospect...

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Cadman
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Message 5 of 5
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Re: Phone lock password

From memory you can reset it through you Google account, Just google it and follow the instructions.

Good Luck.