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ksaro1
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Phone keeps reporting SIM missing and requires a reboot

I have been sent a new 4GSIM and the phone has been working ok for about a month. Now every few hours the Samsung 4 phone reports the SIM missing and requires a reboot. I have had to disable 4g already due to the SIM overheating. Could this be a faulty SIM?

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Re: Phone keeps reporting SIM missing and requires a reboot

Hi ksaro1,

I'm sorry to hear that you're having problems with your new Samsung 4 and 4G SIM. I can see that Liam has previously given you some advice about this. Have you been able to check this in an area where the 4G signal is good?

The problem you are experiencing could be due to a faulty SIM card if you find that it overheats all the time, even when connecting via 3G.

If you would like for me to check into this for you, I'll need to take more information from you. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team

 


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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