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Ojok
Joining in
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Phone is blocked

My phone is blocked. A message on the screen reads: ''Type password to decrypt storage''

I tried resetting as advised by Sony but have failed. Can anyone help? This has never happened before

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Superuser
Superuser
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Message 2 of 5
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Re: Phone is blocked

"Decrypt storage"? Sounds like ransomware to me.
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Superuser
Superuser
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Re: Phone is blocked

Try getting your PUK from the online account page and see if that's the code it's looking for.

It's in the "Plan and device" section near the bottom of the first tab.
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cybmole
Community elder
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Re: Phone is blocked

its not very good ransomware if it does not tell you how to pay the ransom ???

more likely someone has chosen the encrypt my data option in security settings, and forgotten to take careful notes

if desperate, call the guys who helped out the FBI with that terrorist iphone Smiley Happy

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Enceladus1
Superfast
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Message 5 of 5
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Re: Phone is blocked

AIUI this is a known hardware fault. The built in NAND flash memory is probably faulty or possibly just corrupted if you are lucky.

If it is just corrupt but not faulty then you might be able to re-flash the phone but all data will be lost, assuming you can successfully connect the phone to a computer.

If the memory is faulty then it likely won't connect and the only way to fix the phone is replace the mainboard. How old is the phone? If it's out of warranty then it's likely not an economic proposition to repair. If you bought it recently from Virgin then I would go after them for a replacement or at least a warranty repair.

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