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Phone doesnt charge properly

I have an S4 mini on virgin and it doesn't always charge , and the slightest knock puts it off charge. Im using the original charger and have tried different wires usb adapter and different plug sockets. Some don't work at all and most are temperamental. The micro usb port is also quite loose in my phone and the wire has a lot of play when inside the phone. .any help would be appreciated. .Thanks
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Forum Team (Retired) Mat_H
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Re: Phone doesnt charge properly

Hi Dannichols68,


Welcome to the forums Smiley Happy


I'm sorry to hear that the inside of your charge port isn't working. We want to get this all sorted for you.


It sounds like the phone would need to come int our repair center. You can arrange this by logging in to your online account, going to the Plan and Device section, Phone Repairs and selecting Phone Fix. Give this a go and let me know how you get on.



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