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Morrig
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Phone calls dropping mid conversation.

My partner has this happening on three phones so she is going to change the SIM card which is 10 years old .Has not been able to visit the Virgin shop in Liverpool as her 91 year old Mother passed away last Thursday.

The only thing that seems unusual in that phoning to landlines there is no drop out?

My Virgin SIM works OK in all the phones.

Any assistance welcomed.

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J0hn
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Re: Phone calls dropping mid conversation.

If the phone works ok with your sim, then call 789 and ask for a replace,Ent sim same phone number, when asked tell then the phone is ok with a different sim.

Its not a common fault but does happen, takes about 3 working days, so call Friday if you can

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Morrig
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Re: Phone calls dropping mid conversation.

Partner tried 789 but after all the press this and that the call dropped out.So using land line and 150 number got through to helpful assistant and sending a new SIM that should arrive tomorrow.

 

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Forum Team
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Re: Phone calls dropping mid conversation.

Hi Morrig

Sorry to hear about the issues with your partner's calls dropping.

The age of this SIM card could certainly have something to do with this, so it's good to hear we've arranged to get this replaced for you now.

Has the new SIM now arrived and has it made a difference?

Keep us in the loop.

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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