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Courtney1
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Phone bill not the right amount

Hi my phone bill isn't the price it is Ment to be.. I don't really use call only txt and they are unlimited and I have wifi so I don't use much internet so how can if have gone up ????
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Superuser
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Re: Phone bill not the right amount

Hi Courtney1,

 

are you referring to your tariff increase with your July bill?

You should have been given 30 days notice of this.

Or do you have some other unknown charge?

 

AlexKid :-)

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Superuser
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Re: Phone bill not the right amount

Hi Courtney1,

 

are you referring to your tariff increase with your July bill?

You should have been given 30 days notice of this.

Or do you have some other unknown charge?

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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Courtney1
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Re: Phone bill not the right amount

When I rang them they said that if I ring back on the 27th they will tell me what it is but I have had an email say the amount and I don't thin it should be that the tariff I'm on is only £5 per month :/
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Forum Team
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Re: Phone bill not the right amount

Hi Courtney1

Welcome to the community Smiley Happy

Sorry to hear about the unexpected charges on your bill.

Did you get a chance to speak with the team on Monday to get to the bottom of this?

Many thanks

Mark Y
Forum Team

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