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sbsj2
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Phone Upgrade

Nothing much has changed in 2 years. Got an email saying we could upgrade..phoned customer service..got the same unintelligible asian voice....struggled through..stressing this was a phone change not a new additional phone..got sent an additional phone with new number. Rang up explained got an email saying we have cancelled your original contract from now..no further charges on that number..guess what..just received a bill with charges for BOTH phones ?? Exactly same mess as 2 years ago!

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Moderator
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Re: Phone Upgrade

Hi sbsj2,

 

Thanks for posting.

 

Sorry to hear there's been a problem getting your upgrade sorted for you. Appreciate this is frustrating for you.

 

I'd like to help you sort this out as smoothly as I can.

 

I will send you a private message (red envelope, top left hand side) to gather some further details.

 

Speak soon

 

 

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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