I have three Virgin SIMs on contract, two of which are fitted to iPhones (1x me,1x wife) and the other to Son's Samsung. My wife also has a PAYG phone also on Virgin SIM.
My wife wants her PAYG Telephone Number transferred to her iPhone and then the PAYG phone (old Nokia Brick) can be condemned to scrap.
I phoned Virgin but the lady at the other end seemed to say it was not possible but "think" I managed to convince her it was. Then was asked wife's password for her PAYG phone account but she cannot remember it.
Firstly is the number swap possible.
Secondly how do we recover the password to enable the swap