I have a Galaxy Ace 2 and it is showing Phone Reported as Locked or Stolen. Cant unlock it.
I'm assuming that it is your phone and that you've had it for some time?
Do you have Virgin's Mobile Rescue App installed on the device?
If so this could be your problem. It was discontinued some time ago and you should have uninstalled it:http://www.newasurion.com/virgin
If you have access to another phone, you could try calling on: 0345 030 3291 and see if they are able to help.
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