Currently in vm stores 12 pounds a month tariffs entitle customers to 2 GB data, I get 1 gb. As I took out a contract (over 2 years) 6 months ago (paying 12 pounds a month) I have been told I can't have 2 GB data, unless I pay more for 3 or 5 GB. Vm are quick to ask for more yet unable to give me anything. I am also a broadband and TV customer. I will finish my contract but will soon be an ex-customer on both fronts.
I'm sorry to hear you're not happy with the tariffs. There shouldn't be an issues with moving you to the 2GB tariff at all. Give us a call on 789 or 0345 6000 789 and we'll get this changed over for you.
Let me know how you get on with the call. I'm here if you need me.
Hi again, I think it was 15 pounds for 3 GB, I pay 12 pounds for 1GB now. Have been a vm customer for quite a while; mobile, TV and broadband. I was very disappointed with the response to my call, I wont be calling again!