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Andyf1962
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Paying 12 pounds a month for 1 GB data

Currently in vm stores 12 pounds a month tariffs entitle customers to 2 GB data, I get 1 gb. As I took out a contract (over 2 years) 6 months ago (paying 12 pounds a month) I have been told I can't have 2 GB data, unless I pay more for 3 or 5 GB. Vm are quick to ask for more yet unable to give me anything.
I am also a broadband and TV customer.
I will finish my contract but will soon be an ex-customer on both fronts.
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Forum Team (Retired) Mat_H
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Message 2 of 13
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Re: Paying 12 pounds a month for 1 GB data

Hi Andyf1962,

 

Welcome to the forums Smiley Happy

 

I'm sorry to hear you're not happy with the tariffs. There shouldn't be an issues with moving you to the 2GB tariff at all. Give us a call on 789 or 0345 6000 789 and we'll get this changed over for you.

 

Let me know how you get on with the call. I'm here if you need me.


Thanks,


Mat


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Andyf1962
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Message 3 of 13
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Re: Paying 12 pounds a month for 1 GB data

Hi, I've already phoned 789 regarding my tarrif, they said they couldn't change it unless I paid more.
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Message 4 of 13
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Re: Paying 12 pounds a month for 1 GB data

How much were you quoted for this Andy?


Let me know as soon as you can.
 

Thanks,

Mat


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Andyf1962
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Message 5 of 13
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Re: Paying 12 pounds a month for 1 GB data

Hi again, I think it was 15 pounds for 3 GB, I pay 12 pounds for 1GB now.
Have been a vm customer for quite a while; mobile, TV and broadband. I was very disappointed with the response to my call, I wont be calling again!
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Message 6 of 13
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Re: Paying 12 pounds a month for 1 GB data

Hi Andy,

 

So I can look into this for you, are you able to PM me your full name, mobile number and 3 characters of your password?


You can do this by clicking on the image of my face and selecting the send me a message option on the right.


Looking forward to hearing from you.

 

Thanks,

Mat


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Message 7 of 13
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Re: Paying 12 pounds a month for 1 GB data

Hi Andy,

 

How are you getting on with this?

 

Let me know if you need anything from me.


Thanks,

Mat


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Andyf1962
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Message 8 of 13
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Re: Paying 12 pounds a month for 1 GB data

As soon as I can find a fast broadband alternative I will be switching to them. Ps what's with the 5 per cent price hike!
Very poor service all round.
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Message 9 of 13
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Re: Paying 12 pounds a month for 1 GB data

Hi Andy, 

 

As I mentioned in my above post, I'm more than happy to look into this for you if you could PM me the relevant info Smiley Happy

 

Let me know when you can. I want to make sure you're 100% satisfied with our service.


Thanks,


Mat


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Message 10 of 13
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Re: Paying 12 pounds a month for 1 GB data

HI Andy Smiley Happy


How are you getting on with this?

 

Let me know if you need me.


Thanks,


Mat


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