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Zarniwoop
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Password reset data only plan

I have a data only plan and when I click on the link to reset my password I am asked for my email address and phone number. How do I get around this with a data only sim?

Any suggestions would be greatly appreciated!

 

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Forum Team
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Re: Password reset data only plan

Hi Zarniwoop,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with resetting your password. Has this been sorted out for you since your post?

Your data SIM should have a number provisioned to it, are you able to use this? 

If you are still having a problem with this, please let me know.

 

Kind regards,

Terri

Virgin Media Forum Team


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Wortligt
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Re: Password reset data only plan

I am having the same problem. Cannot reset my password as I have a data only sim on my iPad so therefore cannot receive the code via text to reset my password. Any idea how I can get round this ? 

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