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dazzabird
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Paris on the Friday 13

Are Virgin refunding the costs for people in France calling home over that weekend 

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Forum Team (Retired) Mat_H
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Re: Paris on the Friday 13

Hi Dazzabird,

 

Thanks for posting Smiley Happy

 

With regards to refunding the costs of calling France during this period, we will be crediting any calls to France or texts sent from a UK number from the 13th to the 16th of November.


You can see more about the call charges on our community. Please call 789 or 0345 6000 789 if you have any other queries. 


Thanks,

Mat


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dazzabird
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Re: Paris on the Friday 13

The question I am asking is

 

those of us that we're in France on the 13th when this terrible event happened and had to make emergency calls home etc,

pare you refunding those costs 

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Lee_B
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Message 4 of 7
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Re: Paris on the Friday 13

Yes dazzabird

As Matt_H's post states if you was in france on the 13th then they would be refunded up to the 16th November
Have I answered your question today? Mark the question as resolved if so!

Mark as helpful answer if this has helped you to show other members the resolution

Virgin Mobile Staff , However, All opinions are my own

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dazzabird
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Message 5 of 7
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Re: Paris on the Friday 13

Still no refund

doesnt matter now as I have transferred all my numbers away from yourselves

 

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Forum Team
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Re: Paris on the Friday 13

Hi dazzabird,

 

Thanks for taking the time to post. I'm absolutely gutted to hear you've moved provider.

 

I've also replied to your other post here.

 

Hopefully we can see you back at some point in the future.

 

Thanks


Rich
Forum Team
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dazzabird
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Message 7 of 7
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Re: Paris on the Friday 13

Perhaps you help customers by refunding as you say you are.

the refund was 4.68

return to virgin media.....NO 

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