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Kb1984
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Parental controls

I recently had a new mobile phone contract and on my account settings the parental controls are off but still blocking sites and saying to log into account to turn off if I wish to view adult sites

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Kb1984
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Re: Parental controls

I was hoping to resolve this without having to phone up, before I took my contract out I spoke to someone via webchat but can't seem to find that now

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Lee_B
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Re: Parental controls

Kb1984

If the content control is showing off online then I would speak to the team on 789 just to make sure its gone through okay. If not , they can remove it for you Smiley Happy
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Virgin Mobile Staff , However, All opinions are my own

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Kb1984
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Message 3 of 12
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Re: Parental controls

I was hoping to resolve this without having to phone up, before I took my contract out I spoke to someone via webchat but can't seem to find that now
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Lee_B
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Re: Parental controls

Help and Support

 

use this link Smiley Happy

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Kb1984
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Message 5 of 12
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Re: Parental controls

The website is really frustrating, all it does is either bring me here or phone, no other way of contacting, never have i had so much trouble to contact a company. Not everyone wants to phone these days. Can't even email. You would think in 2016 with everything being so technical they would make it easier
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Lee_B
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Re: Parental controls

click MOBILE > MOBILE NOT WORKING > start chat Smiley Happy
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Kb1984
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Message 7 of 12
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Re: Parental controls

Does not give me option to start chat, only go to community or call
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Lee_B
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Re: Parental controls

community.png

 

chat online is there for me Smiley Frustrated

 

 

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Kb1984
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Message 9 of 12
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Re: Parental controls

All sorted now, was not giving me option to start chat as on mobile so I requested desktop site and all sorted now, thanks
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Lee_B
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Re: Parental controls

perfect Smiley Happy

always a method to madness ay Smiley Happy
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