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Thanks for posting
I can definitely help you get this sorted. Are you able to log into your online account here? Under Plans and Devices > manage services, you will be able to remove Parental Control.
Give this a go for me and let me know how you get on.
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Sorry to hear this still isn't working Davrosa. Are you able to give us a call on 789 or 0345 6000 789 so our team can check this out?
If it's still not working for you, we may need to raise an IT ticket on our side.
Let me know ow you get on with this.
How are you getting with this Davrosa?
Let me know if you need anything at all.