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towr
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Parental Control is OFF but Adult Restriction still active

Hi, for a long time now I sometimes I get the following page:

which, being 55, is a bit frustrating. I follow the link to my mobile account. It suggests selecting "parental control" but there is no such option on the linked page. Useless!

However on the "Plan and device" page under "Manage your services" there is an indication that these controls are off...

So my question is: HOW DO I STOP Virgin Mobile/Media from blocking websites?

Thank you,
Chris

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Superuser
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Message 2 of 58
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Re: Parental Control is OFF but Adult Restriction still active

Sorry if this seems a bit dim, but are you tethering?

 

If you change the mobile setting for adult restriction, it won't affect the adult restriction on your Virgin Media broadband connection, just on websites you try to view from your mobile device.

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towr
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Message 3 of 58
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Re: Parental Control is OFF but Adult Restriction still active

HI Gorf, thank you for your answer.

To be honest I am struggling to remember the situations where this blasted page keeps popping up. I thought it was while using my phone's portable wi-fi hotspot, but now you've sown the seed of doubt in my mind.

I am currently logged in to my Virgin Media broadband account and don't seem to be able to find any settings at all, let alone parental controls! (And,I can't remember ever getting the restriction on my "main" computer at home.)

Also, the error message says "If you want to view this content simply register or log into Your Account at virginmobile.co.uk/youraccount on your PC and select parental control so we can verify your age."

That seems to me to be pretty unambiguous.

 

Regards,

Chris

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thinkpad
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Message 4 of 58
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Re: Parental Control is OFF but Adult Restriction still active

The confusion is arriving because there are 2 differents accounts that need adult filter disabled. One for the home broadband account and one for the virgin mobile account. I suspect you have logged into your home broadband account and not your mobile one. If you are connecting to WIFI using your phone then it will use the restrictions set on your home broadband account. On the other hand if you are using mobile internet then it will use the virgin mobile settings. You can visit Virginmedia.com and log into each account and change it.
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wob
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Message 5 of 58
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Re: Parental Control is OFF but Adult Restriction still active

I'm having the same issue.  I can be stood in the middle of a field a million miles away from any wifi connection and no tethering set up, but still getting the message that there are adult restrictions on my account.  I have been into my virginmobile settings and the parental control is definitely switched off.

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Forum Team (Retired) Mat_H
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Message 6 of 58
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Re: Parental Control is OFF but Adult Restriction still active

Hi Wob,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having trouble wjth the Parental Control settings. We want to make sure this is all sorted.

 

So we can do this, give us a call on 789 or 0345 6000 789 and we'll make sure that Parental Control is disabled.

 

Let me know how you get on.

 

Thanks,


Mat
 


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Forum Team (Retired) Mat_H
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Message 7 of 58
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Re: Parental Control is OFF but Adult Restriction still active

HI Wob,


Did you manage to give us a call regarding parental controls?

 

Let me know as soon as you can.


Thanks,

Mat


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pajampot
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Message 8 of 58
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Re: Parental Control is OFF but Adult Restriction still active

Hi,

I'm having the same problem, I phoned 789 on Friday who say they'd turned parental control off but it's still the same

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Forum Team (Retired) Mat_H
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Message 9 of 58
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Re: Parental Control is OFF but Adult Restriction still active

Hi Pajompot,

 

Thanks for posting Smiley Happy

 

I'm really sorry that you're having trouble getting this enabled. I want to get on the case for you. Are you able to PM me your full name, mobile number and 3 characters of your password?

 

Let me know as soon as you can.


Thanks,


Mat


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Message 10 of 58
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Re: Parental Control is OFF but Adult Restriction still active

Hi Pajompot,

 

How are you getting on with this? Please let me know if you need anything at all from me Smiley Happy

 

Thanks,

Mat


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