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rochelr96
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PIN - help

i recently got a Samsung s6 and new pay as you go sim which is virgin the phone was working fine and all of a sudden its on emergency calls and saying the sims invalids and needs a pin for it to be unlocked?

the phone is unlocked to all networks so why is this happening please help

Mod Edit: Post title changed to assist the community

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Magic_M
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Re: help

Is there a sim lock pin set? ( The VM default is 7890)

Do you have another sim you can test in the phone, another phone you can test the sim with?

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rochelr96
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Re: help

that pin didnt work the sim was working fine until yesterday now its asking for a pin to unlock it which I don't know

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Forum Team
Forum Team
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Re: help

Hi rochelr96,

Thanks for your post on the Community and welcome. I'm sorry to hear that you are experiencing an issue with your SIM card. Has this been sorted out for you since your post? 

If you are still having an issue with this, please send me a private message by clicking this link: PM me here and provide the following details:

  • Full name on the account
  • Mobile number

 

* For other forum users reading this, please only PM me if I have asked you to first.

 

Kind Regards,

Terri

Virgin Media Forum Team

 


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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