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Bea1010
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Message 1 of 13
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PHONE FIX ON THE WEBSITE

Phone Fix is not working.  Why? It is a customer's best chance of avoiding Virgin Mobile's atrocious telephone customer services.

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Superuser
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Message 2 of 13
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Re: PHONE FIX ON THE WEBSITE

Hi Bea1010,

not sure what you are referring to but Phone Support is working fine for me.

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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Bea1010
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Message 3 of 13
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Re: PHONE FIX ON THE WEBSITE

No, Phone Fix specifically.  Not phone support

 

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Forum Team (Retired) Mat_H
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Message 4 of 13
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Re: PHONE FIX ON THE WEBSITE

Hi bea1010,

Sorry to hear you've had some issues with Phone Fix. I want to get this sorted for you as soon as possible.

Can you let me know how far you get on Phone fix before you run into issues?

Thanks,
Mat


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Bea1010
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Message 5 of 13
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Re: PHONE FIX ON THE WEBSITE

Hi Mat,

Thank you for your message.  I got precisely nowhere with Phone Fix.  I clicked on Phone Fix, and then the next screen was headed up with "Oops, something's gone wrong!". With a subtext of "Please try again in a few moments".  I just tried it again, and it is still coming up with the same "Oops..... " message.

 

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Forum Team (Retired) Mat_H
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Message 6 of 13
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Re: PHONE FIX ON THE WEBSITE

Can you let me know what device you're trying this on Bea1010?

Looking forward to hearing back from you.

Thanks,

Mat


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Bea1010
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Message 7 of 13
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Re: PHONE FIX ON THE WEBSITE

An HP laptop using Internet Explorer

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Forum Team (Retired) Mat_H
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Message 8 of 13
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Re: PHONE FIX ON THE WEBSITE

Are you able to try a different browser to see if this presents the same issue Bea1010?

Let me know how you get on.

Thanks,

Mat


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Bea1010
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Message 9 of 13
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Re: PHONE FIX ON THE WEBSITE


Hi Mat,

 

Firefox generates the very same "Oops,..... " error message

 

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Forum Team (Retired) Mat_H
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Message 10 of 13
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Re: PHONE FIX ON THE WEBSITE

That's very odd Bea1010!


I'm glad the phone is now in with us for repair. Give us a call on 789 or 0345 6000 789 when you can and we'll be sure to raise an IT ticket for the phone fix issue.


Thanks,

Mat

 

 


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