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DavidBurnett
On our wavelength
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PAYG Instant Bonus

Hi,

   I swapped from the standard PAYG tariff to the Big Data and Texts tariff on the 8th April and have yet to receive my 'Instant' Bonus, the one that's is supposed to take 48 hours ( glad you don't make instant coffee Smiley Happy ) .

 

Is this another issue with the system upgrade or don't I qualify for some reason ?

 

 

 

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DavidBurnett
On our wavelength
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Re: PAYG Instant Bonus

Hi

 

 

So I had to phone up 789 and it took a while to convince them that I didn't mean the top up bonus but the instant starter bonus but I've finally not my data and texts. No explanation is to why I didn't get it without prompting though.

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Forum Team (Retired) Mat_H
Forum Team (Retired)
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Re: PAYG Instant Bonus

Hi Davidburnett,

 

Thanks for posting.


I'm really glad this is all sorted for you. Sorry for any inconvenience caused on our part.

 

Let me know if you have any other queries.


Thanks,

Mat


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