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PeterAB
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PAYG Add on problem.

 I added 1gb of data to my account for £5 last month but now I am stuck with it every month.

 

I received a text from VM advising is i want to cancel the add on please send a text to 789789 with the work cancel.

 

I did this but got this message back " Oops. You don't have a bundle, so we can'r cancel it for you! Your bundle is the 1GBDATA bundle.

 

What the heck does that mean?

 

Help please. 

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Re: PAYG Add on problem.

Hi PeterAB,

 

Welcome to the community Smiley Happy

 

Sorry to hear your having difficulties with a PAYG add on.

 

I'd like to get this sorted for you.

 

You could try logging into your account online to check your balance and top ups. You could try removing any selected add ons from here.

 

If you still experience issues after this I would recommend calling our mobile team on 789 or alternatively on 0345 6000 789 so we can take a look at this for you.

 

Hope this helps.

 

Let us know how it goes.

 

 

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules



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Re: PAYG Add on problem.

Hi PeterAB,

 

Welcome to the community Smiley Happy

 

Sorry to hear your having difficulties with a PAYG add on.

 

I'd like to get this sorted for you.

 

You could try logging into your account online to check your balance and top ups. You could try removing any selected add ons from here.

 

If you still experience issues after this I would recommend calling our mobile team on 789 or alternatively on 0345 6000 789 so we can take a look at this for you.

 

Hope this helps.

 

Let us know how it goes.

 

 

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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PeterAB
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Re: PAYG Add on problem.

Hi Stephen

 

 

My account online shows nothing to see here Smiley Sad

 

Have just contacted the mobile team and it has all been sorted out Smiley Happy

 

Very happy with the service Smiley Happy

 

Thank you

 

Peter

 

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Re: PAYG Add on problem.

Hi peter,

 

That's great newsSmiley Happy

 

Glad to hear our mobile team were able to get this sorted for you.

 

I wasn't sure if you would have anything showing in your account online but though it was worth a look.

 

If you need anything in future don't hesitate to get back to us.

 

Take care.

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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