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Frith
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Message 1 of 7
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PAC code

HI Smiley Happy

 

I am currently in the process of getting my phone unlocked so that I can have a Virgin SIM. I know how to get a PAC code from my current network, but I am unsure of how to give it you when the time comes. 

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Quincemeister
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Message 2 of 7
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Re: PAC code

I believe you get your PAC code , order your new sim/phone whatever you are having then when you receive new sim activate it and give 789 the PAC code and they will port your number within 24 hours unless it's a weekend and it may take a shade longer, hope this helps you.
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Forum Team (Retired) Mat_H
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Message 3 of 7
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Re: PAC code

Hi Frith,

 

Quincemeister is spot on there Smiley Happy

 

You'd need to have a sim with us so you can port your number onto it.

 

Give us a call on 789 or 0345 6000 789 and we can make sure this is all sorted for you.

 

Let me know if you have any further queries.

 

Thanks,


Mat


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wendy444
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Message 4 of 7
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Re: PAC code

789 just throws you into the mish mash of choice menus with no mention of PAC is there anything inb my account to give or get a PAC code. or do VM throw you to these horrible people in their call centre for everything

It might be a good idea to add a bit to my account to enter the pac code or is there some interactive checks needed?

Got through on 789 and person has scheduled pac - hope I'm not compounding a mistake.

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Superuser
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Message 5 of 7
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Re: PAC code

Hi wendy444,

you need to call 789 from your Virgin Mobile and select the option to "talk to one of our team"

The people are usually very friendly though and I'm sure that they'll be able to sort you out Smiley Happy

AlexKid :-)

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Superuser
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Message 6 of 7
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Re: PAC code

Cfff.JPG

Hi, you don't say whether you've got a payg or contract Virgin SIM.

Just in case you're on payg, thought I'd point this out to you.

Worth mentioning whilst you're on the phone to "The Team" Smiley Happy

AlexKid :-)

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wendy444
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Message 7 of 7
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Re: PAC code

On a rolling 30 day. I dont think I'd ever want  to risk a long term contract with VM given previous issues, but then again - better than 3 who have got to be the worst ever.

 

Mantra: All sing together :

I wouldn't go with 3 if they told told me it was free.

 

 

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