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harry2k
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PAC code given, Virgin have no record of call and have now lost my number

On the 12th of January I called Virgin to give them my PAC code as I was coming from Sainsburys mobile. The lady told me it would take 24 hours to transfer. I waited 2 days and nothing, I called back and they said they had no record of me calling them, how is this possible? I again gave them my PAC code but by then it was too late as Sainsburys mobile had ceased to exist.

I have now lost that number which has proved to be a real hassle and have no way of getting that number back.

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Forum Team (Retired) Mat_H
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Re: PAC code given, Virgin have no record of call and have now lost my number

Hi Harry2K,

 

Thanks for posting Smiley Happy

 

I'm really sorry to hear you've had some trouble with porting the number over. I want to look into this for you.


Can I take your full name, address, all of the numbers in question as well as 3 characters of your password?

You can send this via PM by clicking on my face and selecting the send me a message option.

 

Let me know as soon as you can.

 

Thanks,

Mat
 


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