Hi Virgin.<br>Why on earth is parental control on by default all of the sudden. And why on earth are you blocking my ability to read a review about gaming mouse on TechRadar and a games review on Polygon. These are two big websites. . So I've filled in the gubbins and I'm told I have to wait for two hours for an identity check.<br><br>Don't you think your parental control is being overzealous? Also, I thought for existing customers this was off by default? Now I'm on a database, I assume, to ensure I'm not a computer mouse fetishist. When did you change this policy and what in earth is up with your blocking proxies? It's TechRadar, it's a review of computer mouse!<br>D
Sorry to hear you've had some issues with the 'Parental Control' (Also known as Content Control) feature on your handset.
A third-party filtering tool is used to restrict the content and this can occasionally block content incorrectly.
The Content Control feature is enabled by default on all new SIMs, but you can disable the feature by logging in to your account online. Just allow up to 24 hours for the changes to take effect and then reboot your handset to refresh the connection with the network.
Could you confirm if this message is still appearing?
If so we'll get on the case for you
Keep us posted.
Mark Y Forum Team
Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help