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deecon
On our wavelength
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Over Charged

Recently (10 August 2016), I was using my mobile phone in Mauritius Island. I had to ring Virgin help line and I was told that it was free for Virgin account holder. I was wrongly charged £29.94 for 7 minutes call and the same number charged me £ 4.00 for 34 seconds. It should have been all free. The number was 00447953967967.

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Superuser
Superuser
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Re: Over Charged

Hi deecon,

 

you were wrongly informed. Calling customer services from abroad is not a freephone number.

You were correctly charged (Costs & Coverage) £4 per minute. A one minute minimum charge applies to all calls.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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