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baggie
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Out of data message

I am 'in between' tarriffs having recently upgraded. I was told that my previous unlimited data deal will would be carried over until my refresh date of 19/12 at which point I will switch to a 4 GB tarriff.

On my account i have a 'You're out of data' message telling me I will pay £2 per day for data in the meantime!  I certainly won't be and, if this the case, why was I not informed of it when I discussed my upgrade?

Can anyone within the company respond please?  If I'm charged a single penny for data, Virgin can have their phone back and I'm off!

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Superuser
Superuser
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Re: Out of data message

Hi baggie,

 

you're best course of action would be to call customer services (free on 789 from your mobile) and raise this with them.

Hopefully they will refund any charge that may have been taken and offer you some "goodwill data" to tide you over until your refresh.

Let us know how you get on Smiley Happy.

 

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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baggie
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Re: Out of data message

Thanks for replying Alex. I called them and they assured me the message was an error. Will be keeping an eye on my account nonetheless. At first the person on the phone suggested that my unlimited data had expired....clearly not a Maths scholar!
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Forum Team
Forum Team
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Re: Out of data message

Hi baggie,

Thanks for your post. I'm sorry that you are getting the "out of data" notification. It's great to see that AlexKid was able to give you some advice about this.

We are investigating this issue and I'd like to double check this for you as you have mentioned that you should be on an unlimited allowance.

I'll pop a private message over to you requesting more details. Just click the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


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