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hingstonk
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Ordering an E-top up card

I wish to order a new E-top up card as I no longer possess my previous one after having to save my SIM card from a damaged phone which was idle for several months. However, after searching Virgin's website I could not find any advice on this matter.

How would I go about ordering a new e-top up card? Any advice on the matter would be much appreciated.

Many thanks,

  Kieran Hingston

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Superuser
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Re: Ordering an E-top up card

 

Hi Kieran,

it's easy. Just give customer services a call on 789 from a Virgin mobile or 0345 6000 789 from any other phone.

Alternatively you might try here: Help and Support - Contact Us > Mobile > Mobile billing and payments > Chat online.

The advisors are often busy though so it may take a while. A phone call would be your quickest route.

AlexKid :-)

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Lurcherlover
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Re: Ordering an E-top up card

You can also order a new ETU by logging into your online account, going to Payments and then Order an E-Top Up Card :-)


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Superuser
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Re: Ordering an E-top up card

 

Hi Kieran,

it's easy. Just give customer services a call on 789 from a Virgin mobile or 0345 6000 789 from any other phone.

Alternatively you might try here: Help and Support - Contact Us > Mobile > Mobile billing and payments > Chat online.

The advisors are often busy though so it may take a while. A phone call would be your quickest route.

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

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hingstonk
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Re: Ordering an E-top up card

Many thanks for your speedy reply.

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Lurcherlover
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Re: Ordering an E-top up card

You can also order a new ETU by logging into your online account, going to Payments and then Order an E-Top Up Card :-)

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hingstonk
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Re: Ordering an E-top up card

Thank you also.

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