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sally1970
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Ordered sim only contract but not received yet

Hi I have ordered a sim only contract 3 days ago however it has not arrived as yet, but I had a bill for it today 1st payment due next wk. And acc is set up. When can I expect my sim to arrive and is it normal to get a bill first

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Forum Team (Retired) Mat_H
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Re: sim only contract

Hi Sally1970,

Welcome to the forums Smiley Happy

 

Sorry to hear that you haven't received the sim card just yet. It can take up to 5 working days for the sim to arrive with you. I promise it's completely normal to be billed within the early days of your contract as this is to cover the month ahead. 


Let me know if you have any other questions.

Thanks,


Mat


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Forum Team (Retired) Mat_H
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Message 2 of 5
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Re: sim only contract

Hi Sally1970,

Welcome to the forums Smiley Happy

 

Sorry to hear that you haven't received the sim card just yet. It can take up to 5 working days for the sim to arrive with you. I promise it's completely normal to be billed within the early days of your contract as this is to cover the month ahead. 


Let me know if you have any other questions.

Thanks,


Mat


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Re: sim only contract

Have you had any progress with this Sally?


Please let me know if you need anything at all.


Thanks,

Mat
 


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sally1970
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Re: sim only contract

Good morning,
Thankyou for help and yes I'm all sorted now. I popped in local branch and I got a new sim sent out as I never received the 1st one, My old number was ported over aswell last night. So I'm set up n ready to go
Thanks Sally
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Re: sim only contract

I'm so glad to hear that this is all sorted Sally Smiley Happy

 

Please feel free to ask if you need anything at all.


Thanks,

Mat


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