Sorry to have to tell you. But you wont be getting your phone. I and many others on here have had the same issue. And its virgins way of saying No. I phoned them last week regarding this and was told although i passed the credit check (mine is 999 out of 1000 by the way) it wasnt enough to get a contract but i was offered a £5 sim monthly instead which i declined. Its a really poor way to do things but save yourself the phone call and cost. I tried with vodafone and ee and passed thier checks straight away. Believe me. You wont hear a thing from virgin as its probably the worst online ordering system there can be. Have a look throigh the forums. Lot of people in the same boat
I'm really sorry to hear you haven't heard much since you ordered the phone. I want to look into this for you. So we can do this, I've sent you a PM detailing the next steps. You can view this by clicking the purple envelope in the top right.