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Joann16
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Ordered a phone on contract but nothing came

I ordered a phone recieved 2 emails 1 confirming order an date of delviry 2nd one said there was techical issue an thy will be in touch in 24hours and ive heard nothing a week later
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Ramster
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Re: Ordered a phone on contract but nothing came

Sorry to have to tell you. But you wont be getting your phone. I and many others on here have had the same issue. And its virgins way of saying No. I phoned them last week regarding this and was told although i passed the credit check (mine is 999 out of 1000 by the way) it wasnt enough to get a contract but i was offered a £5 sim monthly instead which i declined. Its a really poor way to do things but save yourself the phone call and cost.  I tried with vodafone and ee and passed thier checks straight away.  Believe me. You wont hear a thing from virgin as its probably the worst online ordering system there can be. Have a look throigh the forums. Lot of people in the same boat

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Forum Team (Retired) Mat_H
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Re: Ordered a phone on contract but nothing came

Hi joann16,


Welcome to the forums.

 

I'm really sorry to hear you haven't heard much since you ordered the phone. I want to look into this for you. So we can do this, I've sent you a PM detailing the next steps. You can view this by clicking the purple envelope in the top right.

 

Thanks,

Mat


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