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Theboxman1986
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Ordered a mobile phone yesterday not received confirmation

Hi I ordered a new phone yesterday. But have not received any confirmation of my order. I know it takes 48 hours for the credit check to be completed, but it said when I ordered that I would receive a confirmation of my order email shortley but I still haven't received it.

Thanks in advance
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Forum Team (Retired) Mat_H
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Re: Ordered a mobile phone yesterday not received confirmation

Hi Theboxman1986,


Welcome to the forums Smiley Happy

 

I'm really sorry that you've not received a confirmation from us yet. I want to get to the bottom of this for you. Are you able to check your email spam folder to make sure that the confirmation hasn't gone there?

 

Let me know as soon as you can.


Thanks,

Mat


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Re: Ordered a mobile phone yesterday not received confirmation

Hi Theboxman1986,

 

Have you received any further update on your ordered handset?

Let me know as soon as you can.


Thanks,

Mat


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deaks
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Re: Ordered a mobile phone yesterday not received confirmation

Hi Mat,

 

i ordered a mobile yesterday and not received email confirmation i have looked in junk mails but not anywhere can you help?

 

regards

 

andrew deakin

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Re: Ordered a mobile phone yesterday not received confirmation

Hi Andrew,

 

Welcome to the forums Smiley Happy 


Sorry to hear that you've not heard anything since ordering online. I want to get to the bottom of this for you.

 

Have you heard anything since?

 

If not, can you please PM me your full address so I can look into the order? You can do this by clicking on the image of my face and selecting the send me a message option on the right.


Looking forward to hearing from you Smiley Happy

 

Thanks,

Mat


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Message 6 of 6
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Re: Ordered a mobile phone yesterday not received confirmation

Hi Andrew,

 

Have you heard anything regarding your order?


Please let me know if there's anything that I can do to help.


Thanks,

Mat


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