Menu
Reply
  • 1
  • 0
  • 0
beccauk
Joining in
136 Views
Message 1 of 2
Flag for a moderator

Order is 'Parked' with no call from the virgin team

I ordered an upgrade for my phone, it said that I would receive two emails, one of confirmation and another credit check however i have not received either. My order status is parked and said someone would be in touch, however nobody has? Just want to know what is going on with my order and what the issue is?

0 Kudos
Reply

Helpful Answers
  • 3.98K
  • 928
  • 1.75K
Superuser
Superuser
214 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Order is 'Parked' with no call from the virgin team

Hi beccauk,

 

a parked order indicates that there is a problem completing it and they will need to speak to you.

You could call them 0345 6000 789 or try the sales team on Freephone 0800 052 0238.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

Superuser1718.png

All Replies
  • 3.98K
  • 928
  • 1.75K
Superuser
Superuser
215 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Order is 'Parked' with no call from the virgin team

Hi beccauk,

 

a parked order indicates that there is a problem completing it and they will need to speak to you.

You could call them 0345 6000 789 or try the sales team on Freephone 0800 052 0238.

 

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

Superuser1718.png