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hannahevickers
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Order email

Hi,

I just received an email about an order. I have no idea what the order is for. I tried recently to get a contract phone only to be stopped by the credit check of which I didn't pass.
What is the order email I just received and is it important?

Many thanks
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Re: Order email

Hi hannahevickers,

 

Thanks for posting with usSmiley Happy

 

I'd like to help you get to the bottom of this.

 

Due to the nature of your query I would recommend calling our mobile team on 789 or alternatively on 0345 6000 789 so we can take a look at this for you.

 

Let me know how it goes.

 

Many thanks

 

 

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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hannahevickers
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Message 3 of 4
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Re: Order email

I called up on 789 and they told me that I have no order and just to ignore the email
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Re: Order email

Hi hannahevickers,

 

Thanks for getting back to meSmiley Happy

 

Sorry for the inconvenience caused. It sounds as though the system sent this in error. Glad it was nothing to worry about.

 

If you need anything else let me know.

 

Speak soon.

 

 

Stephen_B
Community Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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