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JayCop2305
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Message 1 of 8
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Oops, something's gone wrong! Please try again in a few moments.

Whenever I try to get onto my account, it keeps coming up with 

'Oops, something's gone wrong!

Please try again in a few moments.'

 

Anychance anyone knows whats wrong? I have clicked the verification link on my email etc and recently ordered a mobile this morning, the URL that shows is https://mobile.virginmedia.com/ecare/accounthub?execution=e7s1

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Superuser
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Message 2 of 8
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Re: Oops, something's gone wrong! Please try again in a few moments.

Hi JayCop2305,

when I click on the link it works fine for me.

try using a different browser (Chrome, I.E, Firefox) or clearing cookies.

AlexKid :-)

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Answered your question? > click 'Mark as Helpful Answer' also.

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JayCop2305
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Message 3 of 8
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Re: Oops, something's gone wrong! Please try again in a few moments.

I already tried different browsers, I get the same error message.

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Forum Team (Retired) Mat_H
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Message 4 of 8
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Re: Oops, something's gone wrong! Please try again in a few moments.

Welcome to the forums Jaycop2305 Smiley Happy

 

I'm really sorry that you're having issues with logging into your online account. I want to get this sorted for you as soon as possible. I can see the URL that you provided is a Mobile URL. Are you able to try and log in on a PC to see if this makes any difference?

 

Thanks,

Mat


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Forum Team (Retired) Mat_H
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Message 5 of 8
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Re: Oops, something's gone wrong! Please try again in a few moments.

How are you getting on with this Jaycop2305?

 

Let me know if you need anything at all.


Thanks,

Mat


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JayCop2305
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Message 6 of 8
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Re: Oops, something's gone wrong! Please try again in a few moments.

I managed to sort it out thanks.

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JayCop2305
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Message 7 of 8
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Re: Oops, something's gone wrong! Please try again in a few moments.

And your previous question,that isn't a mobile URL. it's the Mobile Domain.

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Forum Team (Retired) Mat_H
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Message 8 of 8
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Re: Oops, something's gone wrong! Please try again in a few moments.

Glad to hear you got this sorted Jaycop2305 Smiley Happy 

 

How did you manage to get this sorted in the end?

 

Let me know when you can.

Thanks,

Mat


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