I'm fed up. Time to renew my mobile contract and all I want to do is have a look online - via my mobile account - to see what's available, my usage, what I pay etc before I start shopping around. I know the email address associated with my account and I know my password, although Virgin Mobile's website appears to think it's incorrect. So I relent and click the 'forgotten password' link and the promised code is sent to my mobile phone. I dutifully type it where requested (yes, paying attention to caps and yes, ensuring I don't include the full stop at the end) and I'm told that it's incorrect. I try again a few times, have it send me a few more codes and everytime I get a message saying it's not correct.
Does anyone else get this desperately annoying problem?
NB - I haven't bothered clicking 'forgotten my email address' because I'm using the one that all my bills are sent to. I double checked this by trying to register a new account and did receive confirmation that it's already associated with an account.
I'm half expecting to be told I can't be helped here because I'm in the TV/Broadband/Phone account but I clearly can't get help on the Mobile forum, because I can't sign in.