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this post (from Thursday) would suggest that there is a problem: http://community.virginmedia.com/t5/Virgin-Mobile/PHONE-FIX-ON-THE-WEBSITE/td-p/3104615
Although Mat_H from the Virgin team is aware in the above post he suggests that a customer:
"Give us a call on 789 or 0345 6000 789 when you can and we'll be sure to raise an IT ticket for the phone fix issue."
Perhaps you might be prepared to report it.
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