It's a question of beg, steal or borrow a phone, I'm afraid. Someone from Virgin may pick this up, but expect a few days delay
"If you're abroad and roaming isn't working at all for you, the same team will be able to look into it for you. They can be reached on +447953967967. The team can turn this on from their side. Once this has been done, give your phone a hard reboot (popping the battery out of the phone while it's turned on ) to allow the sim a connection refresh."
If you can get to your account on line
."Please click here to log in and follow these steps:-
Online account > Plan and device > Manage services > Going abroad
If it shows it's turned off then please turn it on. You'll need to wait 2-24 hours for this to be successful.
You'd also need to turn off International call barring waiting the same 2-24 hour period. This will then enable the service to be used abroad."
Thank you that reply is the only useful thing I have seen all day. I've gone on to do that. I have been without a phone service since I left the Uk on the 14th Feb. Judging by this forum its not surprising that the online chat is busy, but it should be staffed to deal with the customer base. Not everyone can devote 6 hours to getting the glimmer of a solution.
My problem was not data roaming - it was phone calls. I can get phone calls now but the quality is bad. It took so long to get anything from Virgin Mobile that I had to buy a Spanish phone to get important calls. It might have been more useful if you had contacted me direct rather than just putting the above message on this board