Menu
Reply
  • 2
  • 0
  • 0
Suchoteles
Joining in
1,806 Views
Message 1 of 4
Flag for a moderator

One Plus One - no signal abroad - roaming enabled

Hi guy
I am planning to visit tenerife next week and use my Virgin media  sim. In Febuary I visited Slovakia and when I turned on roamning in my mobile networks settings I had no signal at all. I am afraid that this situation may happen again while I am on Tenerife. Is there any option to check if roaming works and I can get internet access while I am still in UK? I would be grateful for any help
Cheers
Suchoteles

 

0 Kudos

Helpful Answers
  • 3.84K
  • 902
  • 1.7K
Superuser
Superuser
3,576 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: One Plus One - no signal abroad - roaming enabled

Hi Suchoteles,

when you say "I turned on roamning in my mobile networks settings I had no signal at all." are you referring to the settings on your handset?

You will also need to ensure roaming is on in your account > click on  the "Plan and device" tab.

Go to "Manage my services" > check that "Roaming" is set to ON & "International call barring" is set to OFF

To use mobile data in Tenerife you will want to purchase an EU Travel Pass.

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.


All Replies
  • 3.84K
  • 902
  • 1.7K
Superuser
Superuser
3,577 Views
Message 2 of 4
Flag for a moderator
Helpful Answer

Re: One Plus One - no signal abroad - roaming enabled

Hi Suchoteles,

when you say "I turned on roamning in my mobile networks settings I had no signal at all." are you referring to the settings on your handset?

You will also need to ensure roaming is on in your account > click on  the "Plan and device" tab.

Go to "Manage my services" > check that "Roaming" is set to ON & "International call barring" is set to OFF

To use mobile data in Tenerife you will want to purchase an EU Travel Pass.

AlexKid :-)

 If you want to say thanks > click 'Kudos'.
Answered your question? > click 'Mark as Helpful Answer' also.

  • 2
  • 0
  • 0
Suchoteles
Joining in
1,783 Views
Message 3 of 4
Flag for a moderator

Re: One Plus One - no signal abroad - roaming enabled

Hi AlexKid
 That must be it. My roaming was off on my account. It's enabled now so I should not expect any issues. thank you for your help Smiley Happy

0 Kudos
  • 8.26K
  • 236
  • 340
Forum Team (Retired) Mat_H
Forum Team (Retired)
1,740 Views
Message 4 of 4
Flag for a moderator

Re: One Plus One - no signal abroad - roaming enabled

Glad to see you got this sorted suchoteles Smiley Happy

Let me know if you need anything at all.
Thanks,
Mat


Who's who? Find out more about our community members. Good folk to know


0 Kudos